Contact Us
We are committed to providing our players with the best possible support and ensuring their experience is enjoyable, safe, and secure.
Our customer support team is available 24/7 via live chat and email to assist you with any queries or concerns. We aim to respond to your inquiry as soon as possible, but please note that response times may vary depending on the complexity of your issue.
You can reach us through our live chat feature at any time. Our support team will be happy to help you with general inquiries, account issues, or technical problems. To access live chat, simply click on the "Live Chat" button located in the top right corner of this page and one of our agents will assist you.
If your issue requires a more detailed response or you prefer to correspond via email, you can send us an email. Please allow up to 2 hours for a response during business hours. For urgent matters outside of our normal operating hours, please use the live chat option.
Before contacting us directly, we recommend checking out our comprehensive help centre, which offers answers to frequently asked questions and troubleshooting guides for various issues. You can access it by clicking on the "Help" link located in the top navigation menu.
Support Channels
We offer multiple support channels to cater to your needs:
If you or someone you know is experiencing problems with gambling, please visit our responsible gaming section to learn more about the resources available to support you. We also offer tools such as self-exclusion options and deposit limits to help maintain a healthy gaming experience.
Technical Support
For technical issues related to your account, game play, or device compatibility, please reach out to us through live chat or email for assistance.
If you need assistance with account verification or have questions about our identity verification process, please don't hesitate to contact us. We're here to help.
Communication Response Expectations
We strive to respond to all inquiries within a reasonable timeframe, but response times may vary depending on the complexity of your issue and our current support volume. Please be assured that we will do everything in our power to resolve your query as quickly as possible.
If you have concerns about the security of your account or transactions, please contact us immediately for assistance. We take player security very seriously and are committed to protecting your sensitive information.
Multilingual Support
We offer multilingual support to cater to players from diverse linguistic backgrounds. Our team is happy to assist in multiple languages. Please let us know which language you prefer when contacting us.
You can contact us using the following methods:
Please note that we may ask for additional information to better assist you with your inquiry.
Support Workflow
We strive to resolve all support queries as efficiently and effectively as possible. Our team is dedicated to providing the highest level of customer service and ensuring that every player has a positive experience on our platform.
In the event that an issue cannot be resolved through initial contact, we have escalation procedures in place to ensure your query receives the necessary attention. You will always be provided with clear guidance throughout this process.
Self-Service Help Options
We encourage players to explore our comprehensive help centre for answers to frequently asked questions and troubleshooting guides before contacting us directly.
If you are not satisfied with the resolution offered, please let us know so we can review your case further. We will work closely with you to find a mutually acceptable solution.
Mobile and Desktop Support Accessibility
Our support channels are accessible on both mobile and desktop devices. Please feel free to contact us using any device that suits you best.
Thank you for choosing Mount Gravatt Bingo.
